Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days. Economy shipping typically arrives in 5–8 business days, and Express shipping in 2–4 business days, depending on your location. See our Shipping Policy for full details.
What is your return policy?
We offer a 30-day money-back guarantee on most products. Items must be in original condition with all accessories and packaging. See our Return Policy for step-by-step instructions.
Do your lights work with Alexa or Google Assistant?
Yes. Our smart lights connect through the app and support voice control with Amazon Alexa and Google Assistant, so you can adjust brightness and color hands-free.
How do I install an LED strip light?
Peel the backing, stick it to a clean, dry surface, and plug it in. For curved or corner layouts, most strips include connectors. See our Quick Start Guide for a step-by-step walkthrough.
Are your lights safe to use outdoors?
Our outdoor-rated products (roofline, string, and pathway lights) are water-resistant and built for exterior use. Indoor strips should only be used in dry, protected areas.
Do the products come with a warranty?
Yes. Most Syurelife products include a 12-month warranty against manufacturing defects. See our Warranty page for coverage details.
How do I reset or reconnect my light to the app?
Open the app, remove the device from your list, then follow the on-screen pairing steps. Most lights enter pairing mode by powering them on and off three times.
Can I cut or extend my LED strip?
Most strips can be cut at marked cut points to fit your space. Use only compatible connectors when extending or joining sections to avoid damage.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options shown at checkout. All transactions are encrypted.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also visit our Contact Us page for help.